Newell Brands Customer Service Team Leader - Marmot in Hattersheim am Main, Germany
Position title: Customer Service Team Leader - Marmot
Location: Hattersheim am Main, Germany
Reports to: Supply Chain Manager
Contract type: Permanent, Full-time
As a Customer Service Team Leader you will be responsible for delivering high standard of Customer Service (CS) related activities dedicated for our business partners in Europe. You will manage the team of four people and closely collaborate with other functions such as Sales, Marketing, Distribution & Transportation, and Shared Service Center. While working for Marmot brand, you will be part of Outdoor & Recreation Division at Newell Brands.
Maintain and reinforce a customer centric culture through effective management of the CS Team, including performance management, workload management, and priority setting
Continuously drive the development of skills, competencies and motivation of the team to deliver EDGE (Every Day Great Execution) and high standard of customer service
Responsible for updating and developing training documentation,
Monitor compliance with company policies & procedures
Monitor overall performance of the Customer Service and make recommendations for systems & processes improvements
Monitor and manage department budget against target
Control orders, credit holds, delivery blocks for all customers, including International Key Accounts
Maintain tables & outputs settings in SAP; manage master data content on customer e-commerce portal
Serve as a point of escalation for customer complaints and issues
Managing consignment process: stock reconciliation, invoicing, replenishment, returns
Interact and collaborate with other functions, participate in weekly / daily conference calls
Active participation in projects, training courses and knowledge sharing sessions
Minimum 3 years of experience working in a customer service environment
Minimum 2 years of people management experience
Fluent in German and English
Good knowledge of SAP SD and reporting tools
Good command of MS Office, including advanced Excel skills
Good communicator and organizer with excellent problem-solving skills
Excellent interpersonal skills
Bachelor’s degree would be a plus
Knowledge of other European language will be an asset
What we can offer you!
Newell Brands has a strong footprint in the EMEA region with several thousand
employees spread over many corporate offices and manufacturing facilities. A wide portfolio of our brands is strongly represented across the region including Parker, Waterman, Rotring, PaperMate, Sharpie, DYMO, Yankee Candle, NUK, Coleman, Bubba, Contigo, Mr.Coffee, CrockPot and Marmot. We grow the brands that sit in every aspect of people’s daily lives. We stay passionate and curious about our consumers.
Join us, help us become industry leaders and be part of:
Global company with a lot of opportunities, both internationally and locally. We encourage development on a professional and personal level.
Our friendly and competent team, who can support you to achieve the goals you are aiming for.
Sustainability Strategy – environmentally sustainable and socially sensitive business practices.
Give@Newell - charity activities dedicated for local communities.
Are you interested?
If so, please click on “Apply Now” on this site and upload your resume.
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Newell Brands is an equal opportunity and affirmative action employer. We provide all employees and applicants for employment with equal employment opportunities without regard to race, color, religion, gender, age, national origin, sexual orientation, gender identity, citizenship, immigration status, marital status, military status, any covered veteran status, disability status, genetic information, caregiving responsibilities or any other basis prohibited by law.