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Newell Brands Customer Service Team Leader - Marmot in Hattersheim am Main, Germany

Position title: Customer Service Team Leader - Marmot

Location: Hattersheim am Main, Germany

Reports to: Supply Chain Manager

Contract type: Permanent, Full-time

Job summary

As a Customer Service Team Leader you will be responsible for delivering high standard of Customer Service (CS) related activities dedicated for our business partners in Europe. You will manage the team of four people and closely collaborate with other functions such as Sales, Marketing, Distribution & Transportation, and Shared Service Center. While working for Marmot brand, you will be part of Outdoor & Recreation Division at Newell Brands.

Key responsibilities:

  • Maintain and reinforce a customer centric culture through effective management of the CS Team, including performance management, workload management, and priority setting

  • Continuously drive the development of skills, competencies and motivation of the team to deliver EDGE (Every Day Great Execution) and high standard of customer service

  • Responsible for updating and developing training documentation,

  • Monitor compliance with company policies & procedures

  • Monitor overall performance of the Customer Service and make recommendations for systems & processes improvements

  • Monitor and manage department budget against target

  • Control orders, credit holds, delivery blocks for all customers, including International Key Accounts

  • Maintain tables & outputs settings in SAP; manage master data content on customer e-commerce portal

  • Serve as a point of escalation for customer complaints and issues

  • Managing consignment process: stock reconciliation, invoicing, replenishment, returns

  • Interact and collaborate with other functions, participate in weekly / daily conference calls

  • Active participation in projects, training courses and knowledge sharing sessions

Minimum Qualifications:

  • Minimum 3 years of experience working in a customer service environment

  • Minimum 2 years of people management experience

  • Fluent in German and English

  • Good knowledge of SAP SD and reporting tools

  • Good command of MS Office, including advanced Excel skills

Preferred Qualifications:

  • Good communicator and organizer with excellent problem-solving skills

  • Excellent interpersonal skills

  • Bachelor’s degree would be a plus

  • Knowledge of other European language will be an asset

What we can offer you!

Newell Brands has a strong footprint in the EMEA region with several thousand

employees spread over many corporate offices and manufacturing facilities. A wide portfolio of our brands is strongly represented across the region including Parker, Waterman, Rotring, PaperMate, Sharpie, DYMO, Yankee Candle, NUK, Coleman, Bubba, Contigo, Mr.Coffee, CrockPot and Marmot. We grow the brands that sit in every aspect of people’s daily lives. We stay passionate and curious about our consumers.

Join us, help us become industry leaders and be part of:

  • Global company with a lot of opportunities, both internationally and locally. We encourage development on a professional and personal level.

  • Our friendly and competent team, who can support you to achieve the goals you are aiming for.

  • Sustainability Strategy – environmentally sustainable and socially sensitive business practices.

  • Give@Newell - charity activities dedicated for local communities.

Are you interested?

If so, please click on “Apply Now” on this site and upload your resume.

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Newell Brands is an equal opportunity and affirmative action employer. We provide all employees and applicants for employment with equal employment opportunities without regard to race, color, religion, gender, age, national origin, sexual orientation, gender identity, citizenship, immigration status, marital status, military status, any covered veteran status, disability status, genetic information, caregiving responsibilities or any other basis prohibited by law.