Job Information
Newell Brands Order Management Coordinator in Avonmouth, United Kingdom
Position title: Order Management Coordinator
Location: Bristol (Avonmouth), UK
Reports to: Customer Service Fulfilment Manager
Contract type: Permanent, full-time, hybrid working system
Your Role in a Nutshell
As an Order Management Coordinator, your pivotal role within our dynamic, collaborative team involves managing orders for multiple major National Accounts. From order receipt to fulfilment and delivery, you act as the vital link between customers, the commercial team, and the supply chain. Your mission: ensure flawless execution that meets customer expectations. You’ll monitor fill rate goals, keep all stakeholders informed through reporting, and independently analyze customer orders. Whether recommending cuts, PO extensions, or order prioritization, you’re the driving force behind efficient order processing. Your data-driven approach and regular service level reviews contribute to continuous business improvements.
Your Key Responsibilities:
Input/review incoming orders for accuracy, including customer specific pricing, promotional discounts, ship dates, terms, shipping requirements, etc before order release. Responsible for identifying all EDI/Pricing/Item errors and working with the system manager to rectify quickly.
End-to-end processing of customer orders proactively monitor product availability on open orders, work with supply chain to understand challenges and potentially improve results.Communicate any issues shortages/potential backorders/cuts to commercial teams, while recommending course of action. Provide feedback on future product availability, make recommendations for cancel or re-order if necessary.
Manages order reservations and prepares orders for pick release to the warehouse management system, while balancing fill rates, shipping window requirements and product availability. Responsible for systematic pick releases for managed accounts.
Maintain customer information held on file, ensure new requirements are communicated throughout commercial, operations, supply chain and recorded to mitigate risk on chargebacks.
Support existing and new business development by ensuring that customers receive their orders on time and in full, resolving any queries or issues in a timely and professional manner.
Work closely with the National Account Managers to achieve/exceed targets for invoiced sales, fill rates and profitability.
Run and maintain reports both for Operational and Commercial use.
Attend customer visits as the Operational liaison, representing our brands appropriately.
Flexibility to operate across multiple accounts to balance workload within the wider team.
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What You’ll Need
Minimum:
Experience of processing orders and managing orderbooks, ideally using an EBS system (Oracle or similar).
Demonstrated ability to juggle multiple tasks and prioritise workload.
Good command of MS Excel, Word, Outlook, Teams.
Your advantage:
Attention to Detail: Essential for accurate order management
Continuous Improvement Mindset: Committed to enhancing processes
Customer-Centric Approach
Well-organised and proactive
Excellent communication skills, with the ability to put across complex information clearly and concisely.
Experience of working with a BI package (OBIEE or similar) would be a strong asset
A second language
What You Gain
Newell Brands has a strong footprint in the EMEA region, with several thousand employees spread over many corporate offices and manufacturing facilities. You might recognise some of our iconic brands, like Parker, Sistema, Spontex, Crockpot, NUK, Coleman, and Yankee Candle, to name a few.
Join us and benefit from:
Flexible hybrid working system (on average 3 days in the office and 2 days at home p.w.)
Unlimited access to LinkedIn Learning – 17,000+ courses for your professional and personal development
Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices
Discounts on some of our products from brands Parker, DYMO, Sharpie, Contigo, and others
Employee Referral Program – an opportunity to get a bonus
Global Service Anniversary Program – recognition of milestone service anniversaries and birthdays
Give@Newell – paid time-off for charity activities dedicated for local communities right where you live/work
Access to Employee Resource Groups that foster Diversity, Inclusion & Belonging
Core Values: Integrity, Teamwork, Passion for Winning, Ownership, Leadership
Are you interested?
If so, please click on “Apply Online” on this site and upload your CV in English.
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